Customer Support

Taking care of customers is our top priority!

At Photoworks, we believe very strongly in providing our customers with the best support that we can offer. Please use this area of our web site to answer your questions on file preparation, online proofing,  and exhibit handling and storage, or to give us feedback on your customer service experience.

Don't hesitate to contact us - we're here to help!

Need to send us a file over the Internet?

It is generally a good idea to compress Mac files with StuffIt and Windows files with a Zip utility. You should follow up with a call to the digital services department to make sure they received the file without any problems, and fax a hard copy to show your layout.

If your file attachments are larger than 3MBs, please call or email us before sending it and we'll send you a private FTP link for your use.

The email address for the digital services department is pix@photoworksgroup.com.

If you have more specific questions about how to prepare a file for output on any of our digital output devices, please contact us for more information.

We want to hear from you!

We always want to make sure our customers are fully satisfied with their experience working with Photoworks. Please take a moment and complete our online Customer Feedback Form and let us know how we did!

Exhibit handling request

If you have an exhibit in storage with us, getting your booth shipped to your next show is just a click away! Please use our online Request for Exhibit Handling form to get your booth out of storage and on it's way to your next show.